Let fans support you

Support lets fans, friends and followers send you money directly, without picking a product. Switch it on in the settings of a creator list, set up a payment method, and a support button appears at the top of your page.

What support is

Support is a setting on your wishlist, not a wish you add. Turning it on puts a support block at the top of your page with your own button label on it, a row of quick amounts, and — unless you switch that off — a field for any other amount.

Made for:

• creators on Twitch, YouTube, TikTok, Instagram and elsewhere
• clubs and organizations
• personal projects

Note: support is available on creator lists. On a birthday or wedding list there’s no support section — for those, use money instead of a gift, which does much the same thing on an ordinary list.

Setting it up

1. Open your creator list and go to the settings tab
2. Find the support section and switch support on
3. Set up a payment method, if you haven’t already — Stripe and PayPal both work
4. Save

Until a payment method is set up, visitors see a note saying you’re still setting payments up, instead of the amount buttons.

What you can configure

Your button label. Anything up to 50 characters. Set your own — the stored default is still the German word, so an English page keeps it until you change it.

Quick amounts. Four fields, filled with 5, 10, 25 and 50 by default. Clear one and it disappears from your block; at least one has to stay. The form accepts anything from 1 to 10,000, but keep them at 2,000 or below: that is the most a single payment can be, so a higher amount opens the payment window on an error every time.

A custom amount. On by default, so supporters can type their own. You set the minimum — 1 by default, and up to 1,000 if you want to ask for more.

A goal bar. Off by default. Switch it on and you can run a monthly goal or a custom one, with a short description of what it’s for. The default target is 500. Supporters see that the goal is reached once contributions go past the target — landing exactly on it does not show the notice yet.

A supporter wall. On by default. It shows the latest contributions with the supporter’s name and amount, plus their message when they wrote one, and you can hide the amounts. With the wall on, supporters are told before they send that their name and amount can appear on your page — on the wall and in the leaderboard — and their message on the wall if they write one, and that they can leave the name blank to stay anonymous.

A leaderboard of your top supporters, on by default.

What supporters see

A block headed Support followed by your name, then your quick amounts — up to four — and, if you leave it switched on, a field for any other amount. They can add a name and a message, and — without an account — an email address to get a confirmation; signed in, that comes from their account.

After that it’s a normal checkout — Stripe’s payment page, or PayPal if that’s the method you chose. The money goes straight to you. On PayPal there is one more step, and it decides whether the support exists at all: the supporter has to come back and press I paid via PayPal, or I’ll send it later — keep my pledge if the money follows later. Either one saves the support. Closing the tab, or pressing Cancel — I haven’t paid anything, saves nothing — no entry on the supporter wall, no notification, no amount.

Good to know

• One support block per wishlist. You can’t have two.
• Creator lists only. The section doesn’t appear on other occasions.
• A payment method is required — Stripe or PayPal. Without one, the support block says you’re still setting payments up.
• No end. There’s no target to complete, so support stays open however much comes in. A goal bar, if you run one, is a display — it doesn’t close anything.
• A single payment can be at most 2,000. Support has no target to fill, and that’s the ceiling the server applies to everything uncapped. It isn’t the same as the 10,000 limit on a quick amount you set in the form.
• Fees: on Stripe payments, 3% for the platform plus Stripe’s own fees. Over PayPal we add nothing, because the money never passes through us — what PayPal itself charges is between you and PayPal.

What supporters see on their bank statement, and what they can find out about you, is covered in what Stripe asks for, and what your fans see.